PAGE 1: PRIVACY POLICY

Last updated: 22 October 2026

1. Who we are

This website is operated by [FIRM NAME] (“we”, “us”, “our”), [a law practice registered in South Africa with registration number [NUMBER]], also registered to practise in [the United Kingdom, regulated by the [Solicitors Regulation Authority / other], number [NUMBER]] and [Australia, regulated by the [state] Law Society / Legal Services Board, number [NUMBER]].

Registered address: [ADDRESS] Email: [EMAIL] Telephone: [PHONE]

For South African purposes, our Information Officer is [NAME], reachable at [EMAIL].

2. What this policy covers

This policy explains how we collect, use, store and protect personal information when you visit this website or contact us through it. We aim to comply with:

  • the Protection of Personal Information Act 4 of 2013 (POPIA), South Africa;
  • the UK GDPR and the Data Protection Act 2018, United Kingdom;
  • the Privacy Act 1988 and the Australian Privacy Principles, Australia.

3. Information we collect

  • Information you give us: your name, email address, telephone number and the details of your enquiry when you use a contact form, email us or phone us.
  • Information collected automatically: IP address, browser type, device, pages visited and time spent, collected through cookies and similar technologies (see our Cookie Policy).

We do not knowingly collect information from children under 18.

4. Why we use your information and our legal basis

PurposeBasis
To respond to your enquiryYour consent / steps taken at your request before entering a contract
To provide legal services if you become a clientPerformance of a contract and legal obligations
To keep the website secure and workingOur legitimate interests
To understand how the website is usedYour consent (for analytics cookies)
To meet legal and professional obligationsLegal obligation

5. Confidentiality

Sending us an enquiry through this website does not create an attorney-client relationship. Please do not send confidential or sensitive information through the website forms until we have confirmed that we can act for you.

6. Sharing your information

We do not sell your personal information. We may share it with:

  • service providers who help us run the website, host it, email us or analyse traffic (for example CW Host, Namecheap, WordPress);
  • professional advisers, courts, regulators or authorities where the law requires it.

We require service providers to protect your information and use it only for the agreed purpose.

7. International transfers

Our website and service providers may store information outside your country, including in South Africa, the UK, the EU or elsewhere. Where we transfer information across borders, we take steps to ensure it receives an adequate level of protection, as required by POPIA, UK GDPR and the Australian Privacy Principles.

8. How long we keep it

We keep enquiry information for as long as needed to respond and for [PERIOD, e.g. 12 months] afterwards. Client files are kept for the period required by law and professional rules. We then delete or anonymise the information.

9. Security

We use reasonable technical and organisational measures to protect your information, including HTTPS encryption and access controls. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you;
  • correct or update it;
  • ask us to delete it;
  • object to or restrict our use of it;
  • withdraw consent at any time;
  • receive a copy in a portable format (UK/EU);
  • complain to a regulator.

To exercise a right, email [EMAIL]. We may need to verify your identity first.

Regulators you can complain to:

11. Changes

We may update this policy. The date at the top shows when it was last changed.

12. Contact

Questions about this policy: [EMAIL] or [ADDRESS].

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